Terms of Use

iShop International ("iShop" or "Global Shopping LLC") provides website features (the “Services”) to you subject to the following terms and conditions of use (the “Terms & Conditions”). If you visit or place orders at iShopinternational.com, you accept these Terms & Conditions. Please read them carefully. Your registration on our website with your email address shall serve as proof of acceptance of these terms.


Services Overview

iShop International is a service provided to customers in India, wherein users may request the purchase and delivery of relevant items from other websites primarily located in the U.S. for delivery to India. iShop International may engage in the transaction of only those products that are freely importable into India as per the Indian Foreign Trade Policy. iShop International collects advance payment for such orders including product cost, local shipping and taxes, estimated shipping and handling charges and estimated import duties, taxes and cesses (collectively the "Import Fees"). iShop International does not account for octroi duties and customers may have to pay this at the time of delivery. All orders confirmed by iShop International after the confirmation of payment are final quotes and no additional fees will be charged (with the exception of octroi). In some rare cases in the event that the actual item is significantly bigger or heavier (over 10 lbs.) than what was quoted, iShop International may cancel the order or request payment for the shipping cost difference.


All products/services and information displayed on iShopinternational.com constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. iShop International reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order. No act or omission of iShop International prior to the actual dispatch by the Merchants of the product(s) ordered will constitute acceptance of your offer.



Use of the Website is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited.


iShop International reserves the right to terminate your usage of the Website and refuse to provide you with access to the Website if iShop International discovers that you are under the age of 18 years or otherwise engaged in any unlawful activities. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement.


iShop International is consumer service.  Resellers are not authorized to use this service for bulk importation without providing us specific information about your business and requesting clearance using their own IEC code.  Any orders found to be shipped as re-sale items may be held by customs with no liability to iShop International or its logistics carriers.


Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the Services you agree to be bound by the Terms and Conditions.


Account and Registration Obligations

"Your Information" is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our privacy policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. iShop International shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password you should notify us by contacting us immediately through the address provided below. If iShop International has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account without any liability to IShop International.



iShop International may request additional information from you to verify your identity for security purposes.  This may include request for id proof and authorization to iShop for customs clearance.




We use your contact information only to:


To get in touch with you when necessary and to provide the services requested by you Contact you to solicit feedback regarding our services and occasionally to send you promotional offers.


You also agree to:


Provide true, accurate, current and complete information about yourself as prompted by IShop International's registration form (such information being the "Registration Data") Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if iShop International has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, iShop International has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.


Pricing Information

While iShop International strives to provide accurate product and pricing information, pricing or typographical errors may occur. iShop International cannot confirm the price of a product until after you order. In the event that a quote is inaccurate or significantly less or more than the actual due, do to inaccurate information inputted in the calculator, IShop International will contact you prior to confirming the order to confirm the correct price. At that time the customer may have to pay the additional amount in case the original quote was less or may receive a partial refund in case the initial quote was too high. Occasionally the product information, such as weight may be grossly incorrect on the seller website – in the event, in this case we will notify you prior to delivery of the discrepancy and if any further charges may apply. In case of an error in pricing or product information, iShop International shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is price is mis-quoted, iShop International may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and IShop International will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that iShop International accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to iShop International dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.


Import Duties & Customs Clearance

Each item in your order for delivery to India may be subject to Import Duties. The applicable Import Duties (including a processing fee) are clearly indicated as "Custom Duty" alongside each item available for ordering on the Site.


By placing an order on iShop International, you agree to allow iShop International to collect at the time of order placement, the Import Duties for the applicable items in your order and you authorize iShop International or an agent appointed by iShop International, or a carrier designated by IShop International ("Designated Carrier"), to act as your agent and on your behalf with the relevant customs and tax authorities in India, to clear your merchandise on your behalf, process and remit the import fees for such item in your name and on your behalf.


Customs regulations and duty and tax rates applicable to certain items may change between the date the Import Duties was estimated and the applicable taxes and duties are paid on the date of entry. Also, classification of goods as made by iShop International may differ from the classification made by the assessing authority in India resulting in a difference between the Import Duties collected and actual import fees paid. You agree not to dispute and accept as final the decision made by iShop International with regard to the Import Duties estimation.

In the case of gifts or other purchases made on behalf of another recipient, you agree to secure and make the foregoing authorizations to iShop International on behalf of the recipient designated in your order.


Please note iShop International is a consumer service and not be used for bulk resale. Any liabilities accrued by shipping for resale is the sole liability of the customer and iShop International nor its logistics partners.


Cancellation by IShop International

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department and banned products that cannot be imported or cleared by the Customs Department of The Govt of India We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.


Cancellations by the Customer

In case we receive a cancellation notice and the order is yet to be processed / approved by us, we shall cancel the order and refund the entire amount subject to deduction of cancellation fees. We will not be able to cancel orders that have already been confirmed or processed. IShop International has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by iShop International and accept iShop International's decision regarding the cancellation.


Return and Refunds

The iShop International return policy is based on a "no-questions asked" philosophy (for eligible products) but with some restrictions that stem from the reality that our products are sourced from merchants located primarily in the US. Our policy is formulated keeping in mind the cost and time involved in the reverse logistics (i.e. the process of shipping returned products back to the US merchants). The policy itself is simple and straight-forward: Once accepted at delivery, items may not be returned. In case we deliver a wrong item or broken item, or if the item does not reach you within 30 days, we may provide you with a full refund, credit, or exchange. For all other reasons, iShop International may facilitate the return of the item, however, the customer must bear reverse shipping costs, and original shipping and duty fees will not be refunded.

Further details of the refund policy:


Loss or Damage

If iShop International determines that the loss or damage has occurred due to the fault of iShop International or its fulfillment channel, iShop International will refund the amount charged in the same manner as the buyer has paid. Where this is not possible we will issue a credit to your account that will be applied to your next purchase.

Product Returns or Exchanges


For return of product(s) or exchange, we will, upon request, help to arrange return shipping to the store from where you purchased the product(s), at the buyer’s cost. All refund on returns, exchange, rebates and money-back guarantee policies and procedures will be in accordance to the Store’s policies and procedures. Buyers are advised to read the store’s policy on returns and exchanges. For exchanges buyer will have to pay the subsequent shipping charges, customs duty and taxes in order to have the Item exchanged from the store to the local mailing/delivery address as specified by Buyer.


Return of Wrong or Defective Product Shipped by the Store

If the Store has shipped the wrong product(s), the buyer has to notify iShop International within 24 hours of delivery of the product(s) by email. If it is determined by iShop International that it is the store’s fault, iShop International will return the product(s) and will refund the purchase price paid by the buyer. The refund will be given within the time as stipulated by the store’s policy and in the case of exchange iShop International will ship the exchanged product(s) at the given address of the buyer at iShop International cost. iShop International will also pay the customs duty and taxes if any for the exchanged product. For a defective product, the buyer must notify iShop International within 24 hours from the date of delivery by email. We will arrange to pick up the defective product and have our experts determine the nature and authenticity of the defect. If IShop International at its sole discretion determines that the defect is genuine we will refund or exchange (at buyers request) the amount paid by the buyer to iShop International for the purchase of the product including the shipping, customs duty and taxes or exchange the product and IShop International will bear all the shipping costs including customs duty and taxes back to the store and return the exchanged product to the buyers given address. All returns and exchanges must be in the original packing of the store from where the buyer has purchased the product, invoice and Consignment note/AWB. If iShop International determines at its sole discretion that the product is not defective the product will be returned to the buyer and iShop International will not have any liability whatsoever. All refunds on returns, exchange, rebates and money-back guarantee policies and procedures will be strictly in accordance with the store’s policy and procedures. Buyers are advised to read the Stores’ Policy on returns, exchanges and refunds. Please note items requested by from eBay sellers may not be covered by iShop International.



Credit Card Details

You agree, understand and confirm that the credit card details provided by you for availing of services on iShop International will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to iShop International. Further the said information will not be utilised and shared by iShop International with any of the third parties unless required for fraud verifications or by law, regulation or court order. iShop International will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.


Fraudulent /Declined Transactions

iShop International reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Website fraudulently. iShop International reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions.



Octroi charges are not included in the prices quoted. In the event the local officials apply octroi charges to your delivery, you are liable to pay these charges as and when they charged.


Duty Free Gifting

All goods imported into India from abroad is liable to duties of Customs under Section 12 of the Customs Act and also is liable to all the restrictions under the Foreign Trade (Development & Regulations) Act 1992. Duty free gifting does not apply to online purchases and this service is not offered by iShop International.



Electronic Communications

When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


You Agree and Confirm

1) That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by iShop International for redelivery shall be claimed from you.


2) That you will use the services provided by iShop International, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Website and transacting on the Site.


3) You will provide authentic and true information in all instances where such information is requested of you. iShop International reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), iShop International has the right in its sole discretion to reject the registration and debar you from using the Services of iShop International and / or other affiliated websites without prior intimation whatsoever.


4) That you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website


5) That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.


6) That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description, geographical limitation of warranty and notifications of voltage incompatibility in case of electronic/electrical products.


7) iShop International and its logistics partners have the right to open and inspect a Shipment without prior notice. Customs Authorities/ Airline Security also.


8) iShop International will make every reasonable effort to deliver the Shipment according to IShop International regular delivery schedules, but these are not guaranteed and do not form part of the contract.


9) iShop International is not liable for any loss or damage arising out of circumstances beyond iShop International control. ‘These include but are not limited to Act of God" e.g. earthquake, cyclone, storm, flood, fog; "Force Majeure" e.g. war plane crash or embargo; any defect or characteristic related to the nature of the Shipment, even if known to iShop International; riot or civil commotion; any act or emission by a person not employed or contracted by iShop International e.g., Receiver, third party, customs or other government official; industrial action; and electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings.


You may not use the Website for any of the following purposes:

1) Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.


2) Transmitting material that encourages conduct that constitutes a criminal offense results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.


3) Gaining unauthorized access to other computer systems.


4) Interfering with any other person's use or enjoyment of the Site.


5) Breaching any applicable laws;


6) Interfering or disrupting networks or web sites connected to the Site.


7) Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Item Quality and Warranties

You agree that you are purchasing items at your own request and iShop International is not directly affiliated with or bears any responsibility with the quality and warranty of goods sold. Any product issue must be brought to the notice of the original retailer. iShop International may facilitate in the communication as and when required.

Modification of Terms & Conditions of Service

iShop International may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on iShopinternational.com. You should regularly review the Terms & Conditions on iShop International. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.


Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Bangalore shall have exclusive jurisdiction in any proceedings arising out of this agreement.


Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by iShop International LLC. and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Mumbai. Governing laws of the U.S. and state of Wyoming and the Laws of India shall apply.


Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to iShop International on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, the "Comments") shall be and remain iShop International property. Such disclosure, submission or offer of any Comments shall constitute an assignment to IShop International of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, iShop International owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. iShop International will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. iShop International is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "Spam".


iShop International does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant iShop International the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify iShop International and its affiliates for all claims resulting from any Comments you submit. iShop International and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.


Copyright & Trademark

iShop International and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of iShop International or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to IShop International. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of iShop International. You may not modify, distribute or re-post anything on this website for any purpose.


The IShop International names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of IShop International LLC. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Website does not authorize anyone to use any name, logo or mark in any manner.


References on this Website to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply iShop International endorsement, sponsorship or recommendation of the third party, information, product or service.


iShop International is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.


All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of IShop International or its Merchants or their suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by iShop International, one of its affiliates or by third parties who have licensed their materials to iShop International and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of iShop International and is also protected by Indian and international copyright laws.

Objectionable Material

You understand that by using this Website or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law, iShop International and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.


You agree to defend, indemnify and hold harmless iShop International, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to iShop International or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.


This User Agreement is effective unless and until terminated by either you or IShop International. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. iShop International may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to IShop International. Upon any termination of the User Agreement by either you or iShop International, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. iShop International's right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.





This electronic record is generated by a computer system and does not legally require any physical or digital signatures.